Why managers should make themselves a priority

In most industries, the role of management can be very demanding owing to the extra responsibilities not only for the company itself, but also the employees within the company. It might mean working additional hours, undertaking courses to improve, or hitting demanding targets. Often we forget that managers face difficult challenges on a daily basis and that they are still humans who may also experience mental health issues.

People in management positions can also feel intense pressure to appear strong, resilient, decisive and trustworthy at all times so that employees respect them. So, what happens when someone in management experiences anxiety, stress or even depression? They might feel that they can’t be seen to be ‘weak’ or buckling under pressure, which in turn could make any mental health issues they have more intensified.

“Put your own oxygen mask on before you help others”

You’ve probably heard this saying many times before if you’ve ever travelled on a plane, but the same philosophy can also be applied in this situation. While managers must take on the responsibility for employees’ wellbeing, it’s vital that they make themselves a priority before helping others. If they themselves are feeling drained and exhausted, then they’re unable to perform their role to the best of their abilities, which includes supporting others.

Ways managers can prioritise their mental wellbeing

1. Increase their skills and knowledge on mental wellbeing in the workplace. Not only will this equip managers to assist their employees. but it will also help them understand what they can do to look after themselves.

2. Recognise their own symptoms. Leaders are sometimes so busy trying to ensure everyone else is okay that they forget to notice when they themselves experience mental health issues. By looking out for signs of stress and reaching out to someone outside the workplace, they can better recognise when they're struggling and put practices into place. Early warning signs can include anxiety, poor sleep, weight change and intensified emotions. 

3. Make time for exercise. Although most managers have a busy schedule, they should always make time for some form of physical exercise. Whether it’s going to the gym for an hour before work, taking a walk outside at lunchtime or even cycling to and from work, exercise can help stave off insomnia and symptoms of stress and depression. A study in the Journal of Psychosomatic Research, which is published online by Science Direct concluded that “stress and the social situation at work are strongly linked to disturbed sleep and impaired wakening…and the inability to stop worrying about work during free time may be an important link in the relation between stress and sleep.”

4. Confide in others. Managers should ensure they have someone they can confide in about their worries whether it’s a trusted friend, family member, coach or mental health professional.

5. Maintain a healthy diet. Working longer hours often causes people to neglect their diet, so they snack on convenience foods and spend less time preparing healthy meals. But the extra pressure of a busy schedule is even more reason to look after your physical health as well as your mental health. There are plenty of websites that feature healthy recipes that can be rustled up in no time, and foods such as fruit, nuts, raw vegetables and yoghurts are great for snacking on during work hours.

Why a sense of purpose is valuable in the workplace

For many of us, we spend almost a quarter of our week working so when we’re doing a job without any sense of purpose, it can impact on our wellbeing. When we feel like we’re undertaking monotonous and repetitive tasks day-in, day-out, it can drain us of our mental and physical energy.

But a sense of purpose can mean different things to different people, depending on what motivates us or what gives us that feeling of fulfilment. Maybe you have an interest in a certain field that you’re passionate about and you want to feel as though you’re making a positive contribution towards a bigger goal. It’s these kinds of passions or interests that can influence our career choices in the first place.

Why do we need a sense of purpose?

Although you’ve probably experienced an unfulfilling job at some point in your life and you’ve craved for something more meaningful, there are also scientific studies that have shown how a sense of purpose can motivate us and create a barrier against stress and anxiety.

Some ways that having a sense of purpose can affect our health include:

• When there’s greater meaning behind the work we do it can minimise stress-related illnesses such as anxiety, stress, depression, and high blood pressure. In turn, this means that we are less likely to take sick days from work.
• By feeling like we are directing our energy towards something meaningful or a greater goal, we are more motivated and happier in our work. 
• Having an interest in or a reason for the work we do, gives us a sense of pride and encourages us to aim higher and achieve more. This means that we are more likely to be committed to our job.
• Time feels like it goes faster when we’re doing a job that we get enjoyment or satisfaction out of. When time drags it can make us feel resentful and anxious about going to work.

In The McKinsey Podcast, Naina Dhingra explains how through her studies, she has found that “about 70 per cent of people say they define their purpose through work. And, actually, millennials, even more so, are likely to see their work as their life calling. So what this means is that people are looking for opportunities in the work they do day-to-day to be actually contributing to what they believe their purpose is”.

From these findings it’s important that both employees and employers are clear about the purpose of the company and the staff roles within it. By ensuring there’s a clearer understanding of each role, employees will feel like they have a sense of purpose, and this will ultimately create confidence within individuals. Be clear about how each role contributes to the bigger picture of the company and its mission. This way all workers, regardless of how big or small they feel their role is in the workplace, will know that they are making an important contribution, and this will not only boost their wellbeing, but it can also significantly increase their motivation and levels of commitment.

The importance of promoting digital wellbeing

In 2020, the world was whisked into a new digital era where working from home and online meetings suddenly became the norm for millions of people around the globe. While some people could adapt to these changes relatively smoothly, for others it was out of their comfort zone and became an additional form of stress alongside the confusion, fear, and uncertainty of the pandemic.

A study described on verywellfamily.com delved into how technology can affect our wellbeing. It found that although there are many benefits to the digital world, many people are concerned that the growing use of technology is a contributing factor of stress, lack of focus, and cyberbullying.

Negative effects of increased technology at work

• There is increasing pressure to always be available online when we’re working from home. Yet if we were physically in our place of work, this kind of pressure would be less likely to exist. 
• With the new way of working from home, in many instances online meetings have increased. Although this may partly be out of concern for employees’ wellbeing, in some cases it might also be a way to check up on employees. For many people this new way of holding meetings digitally feels uncomfortable because they feel that their every move or facial expression is being scrutinised. 
• Not everyone who’s been unexpectedly thrown into working from home is familiar with the apps designed for online meetings, and this fear of technology can trigger anxiety. Learning how to use unfamiliar technology and the fear that external factors might prevent you from getting online in time can all add to the stress. 
• Prior to working from home, you may not have been aware of 'mirror anxiety'. The use of online meeting apps such as Zoom mean that you can constantly see yourself on screen and this feeling of vulnerability has been linked to heightened anxiety and depression.
• Excessive online meetings and use of technology through working from home means that there is more pressure and less time to complete work and meet deadlines. 
• Because you’re less likely to video call a colleague for a quick chat when you’re home working, it means there’s a lack of face-to-face socialising which can make you feel isolated.

Ways to promote digital wellbeing

There are several ways that managers can reinforce wellbeing and help their employees adjust to a more digitally focused way of working.

• During online meetings, give the option to have the camera switched off.
• Give plenty of notice for online meetings so that staff are less likely to feel on edge about suddenly being called to a meeting, especially when they aren’t dressed appropriately.
• Loosen up on the dress code and don’t expect employees to attend online meetings in more formal wear.
• Organise out of hours social events online so that employees aren’t just seeing colleagues in work mode. Often emails and other forms of digital communication can get misconstrued, so this provides the opportunity for everyone to socialise informally.
• Have trust in your employees so that if they do decide to go for a walk outside at lunchtime, for example, they aren’t in fear of management accusing them of avoiding work.
• Streamline all forms of communication and stick to a minimal number of online channels so not to confuse people or create more stress. Ensure all employees are familiar with the channels being used prior to their use.
• Regularly ask staff to feed back on the new digital way of working from home. What is good for one person might not be good for another so try to accommodate each person accordingly.

Further information

First Psychology held three webinars on the topic of digital working. You can read more about these webinars and watch the recordings for free using the links below. 

• Coping with a changing workplace >
• The impact of gender roles on wellbeing at work >
• How to prevent burnout and maintain visibility while working from home >

Ways to survive your first week in a new job

Whether you’re an introvert or extrovert, or somewhere in between, there are certain aspects of starting a new job that can initially feel nerve-wracking. Although you might feel excited about your new role, a few niggling thoughts could be playing on your mind, such as:

• Will people like me
• Will I be able to handle the workload and meet important deadlines
• Will I have help with anything I’m unfamiliar with?

Unless you deal with the negative voices in your head, your first week in a new job could potentially affect your mental wellbeing. You might find yourself feeling more anxious or stressed than usual, your sleep patterns could be disturbed, or you may have moments of crying and feeling like you’re unable to cope with the role or it in with your colleagues. New job anxiety is not uncommon and there are ways to help.

Tips for coping with your first week in a new job

1. Remember back to when you previously started a new job and look at how you gradually adapted over time. Sometimes it does take a little while to settle in and become familiar with new procedures and new people. However, the longer you stick it out, the easier it becomes.

2. Take regular exercise. This study shows that undertaking physical activity on a regular basis can reduce feelings of anxiety by releasing endorphins, relaxing muscles, and promoting quality sleep.

3. Become familiar with workplace policies and practices. By understanding the culture and ethos of a workplace, you’re more likely to feel secure and supported.

4. Don’t be afraid to ask questions. If you don’t have the confidence initially to ask questions in meetings or group situations, ask your manager, or a colleague who you might have befriended, when they’re on their own. It’s understandable that there are going to be certain aspects of the job that you won’t know or need help with so don’t be afraid to ask.

5. Make a good impression. Dress appropriately, arrive at work on time and having a friendly demeanour. These are things that will help you to create a good first impression which, in turn, will help you to build good working relationships both with management and co-workers.

6. Be enthusiastic. While it can be frowned upon by colleagues if you seem overly keen to impress your boss, showing just the right amount of enthusiasm along with a good work ethic can earn you a lot of respect. If you’re respected at work, your first week will be less daunting.

7. Make notes. Whenever you’re being shown something new at work, keep notes about the processes to help you remember. Although you shouldn’t be afraid of asking for help, asking about the same thing multiple times could become frustrating to the person trying to help you.

8. Muck in! If everyone in the workplace shares the responsibility of doing the drink runs, washing up in the kitchen, or answering phone enquiries, for example, make sure you help out to maintain a harmonious environment.

Asking for a pay rise at work

Without a doubt, money worries are one of the greatest causes of anxiety, stress, depression and other mental health issues. A study undertaken by the Royal College of Psychiatrists showed that “one in four people with a mental health problem is also in debt”. Struggling to pay the rent or mortgage or keeping up with the household bills can be a huge burden, especially for the elderly or adults with children to provide for. If you are constantly trying to make ends meet, over time you could start to experience both physical and mental symptoms of stress such as:

• Anxiety
• Poor sleep
• Helplessness
• Headaches or stomach problems
• Lack of energy and motivation
• Bouts of crying

All of this will not only make you feel physically and mentally unwell, but it can also affect you working to the best of your ability. You might even find it’s putting a strain on relationships with your family and friends.

If you’re employed, a pay rise might help you to resolve some of your immediate money worries. Although you might feel nervous about asking your manager for a pay rise, imagine how much weight it would take off your shoulders if they were to say yes! So, it’s definitely worth plucking up the courage to ask for a raise.

How to ask for a pay rise

If you want to start earning the salary you feel you deserve, there are several ways to go about it to ensure you stand a better chance.

1. Choose your timing well. If the company has just made redundancies for example, it might be an idea to wait a while.

2. Demonstrate your value. Gather as much evidence as you can that will prove your worth. Have you increased sales? Have you brought new clients on board? Have you taken on additional responsibilities? Also, let your boss know what you intend to achieve with the company in the future so they feel reassured that you won’t start resting on your laurels once you receive a raise.

3. Research your worth. It’s a good idea to do some prior research about how much professionals in the same industry and similar job roles earn.

4. Have a precise figure in mind. Don’t mention another colleague’s salary as this can be frowned upon. You might also want to request a figure slightly higher than what you’d really like, just so there’s some room for negotiation.

5. Prepare and practice the conversation beforehand, and try not to be apologetic when you ask for your pay rise.

How to set boundaries without upsetting your boss

Juggling a challenging job and workload with your personal life can often be a huge pressure. These days it seems to be the norm to 'work hard, play hard', yet this kind of pressure can be doing long-term damage to your health.

So when you're just about keeping your head above water and suddenly, you're expected to take on an even greater workload, how do you react? in the back of your mind, you might be thinking you're not earning enough money to take on this extra responsibility or you simply don't have enough hours in the day to get everything done. This can leave you feeling angry, resentful or stressed which is sure to impact your mental and physical wellbeing. A study published by The Lancet showed that "employees who work long hours have a higher risk of stroke than those working standard hours".

Setting boundaries

Often we worry about saying no to additional requests from management for fear of losing our jobs or creating an unpleasant atmosphere in the workplace, so we continue to take on more work than we can realistically handle. Once work starts to impinge on our personal life or wellbeing, it's time to start setting boundaries.

Before you approach your boss, it's important to understand what your priorities are, such as enjoying precious family time and feeling physically and mentally healthy. This way when you do have to set boundaries, any feelings of guilt will have been diminished prior to the conversation.

A report published by Udemy shows that employee boundaries are often being crossed with 59% of managers feeling pressurised into working through their lunch breaks.

Don't respond in haste

If you've received an unreasonable request from your boss asking you to take on more work or to work longer hours, in the heat of the moment you could be tempted to reply in haste, especially if your stress levels are already high. however, it's important to consider the request before responding.

Arrange a one-to-one meeting with your boss so that you can discuss your current workload and explain how their request would impact your personal life and current workload. Also, if you offer an alternative solution, they could suggest that one of your colleagues takes over an existing project while you focus on the new task.

Be clear and polite

If you feel like you need to take some time to assess a situation or request, then do so. It's so important to respond in a polite manner while being firm and clear at the same time. If you want to offer an explanation, then that's fine but keep it concise.

Remember that by setting boundaries with your boss, you are respecting yourself and your feelings as well as protecting your mental wellbeing. And although you may fear a negative outcome. there's a good chance that your boss will also have more respect for you and be more considerate in the future when allocating tasks. In the long term this can lead to healthier and more authentic relationships in the workplace.

Dealing with remote bullying in the workplace

Lockdown saw many people having to work remotely and although there are some key benefits to working from home, it isn't without its troubles. Just because we aren't in physical contact with our bosses and colleagues, doesn't mean that bullying in the workplace has gone away.

Toxic behaviour, offensive language and threatening attitudes can still reach people remotely, whether that's via email, video calls or social media and when the bullying is coming from colleagues rather than strangers or acquaintances, it's not so easy to cut it off.

What is remote bullying

Remote bullying comes in many forms and sometimes you might not even realise that it's bullying behaviour, even though it has a profound effect on your mental health. If you've experienced any of the below, then you should think about whether you may have been on the receiving end of bullying.

• Being excluded from social events, meetings, or important decision making
• Offensive or intimidating language
• Sexual or gender harassment
• Gossip
• Colleagues or management persistently criticising your work

This kind of bullying behaviour, even when it's done remotely, can have a serious effect on your mental health. Over time, it could start to affect your sleep patterns. Perhaps you're suffering from insomnia because you're feeling stressed or anxious and replay situations or conversations over in your mind. Or maybe the constant worry is causing you to have headaches and your self-confidence is at an all-time low.

Any form of bullying needs to be nipped in the bud. But it's not always that simple as you might fear that reporting the behaviour could lose you your job or create even more animosity among colleagues. A study carried out by Harvard Business Review prior to covid-19 found that 52% of remote workers felt excluded from decision making and that their colleagues were lobbying against them. While this was carried out by an American organisation, it is likely that following the recent large rise in homeworking in the UK, a similar study carried out in the UK would have similar findings. If you think you are being remotely bullied, ACAS has some helpful information on dealing with bullying and other problems at work. 

How to address bullying in the workplace

There are several ways for both the victim and the company to deal with workplace bullying. If you are the victim of bullying and you feel confident enough to resolve the issues with the bully directly, this could be an immediate solution. Sometimes they might not realise the distress that they are causing you and when confronted calmly, they might start to change their behaviour. However, if you don't feel that this is an option then you should speak to someone in HR, management, or your trade union representative (if you have one) who will then need to deal with the situation. You can also call the free National Bullying Helpline if you need advice and support from somebody not linked to your workplace.

All companies should have a procedures in place that prevent workplace bullying and protect their staff. If the complaint can't be initially dealt with informally, then further action must be taken. 

If you're an employer or manager, www.peoplemanagement.co.uk has a helpful article for employers tackling bullying of remote workers. 

There is also lots of helpful information on the UK government's website as well as on the ACAS website (link provided above).